Agreement to Terms
By accessing our website or engaging The Freeman Agency for services, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our website or services.
These terms apply to all visitors, clients, and anyone who accesses or uses our website at thefreeman.agency.
About Our Services
The Freeman Agency provides digital marketing and AI business services, including but not limited to:
Search engine optimization (SEO)
Pay-per-click advertising management
Social media management
Website design and development
AI-powered chat and text agents
AI Operating System (AIOS) consulting and implementation
Content strategy and production
Specific services, deliverables, timelines, and fees are governed by individual service agreements or statements of work signed between The Freeman Agency and the client. In the event of a conflict between these Terms and a signed service agreement, the service agreement controls.
Payments and Fees
Invoicing
Unless otherwise specified in a service agreement, invoices are due upon receipt. We accept payment via the methods outlined in your service agreement.
Late Payments
Accounts more than 15 days past due may result in a pause or suspension of active services. Accounts more than 30 days past due may be subject to late fees as specified in your service agreement.
Refunds
Due to the nature of our services — which involve time, labor, and third-party costs incurred on your behalf — all fees are non-refundable unless otherwise stated in a signed service agreement.
Intellectual Property
Our Work Product
Upon receipt of full payment, The Freeman Agency assigns to the client all rights, title, and interest in the specific deliverables created for that client under a signed service agreement — including website copy, ad creative, content, and custom code — except where noted below.
What We Retain
We retain ownership of:
Our pre-existing tools, frameworks, templates, and methodologies used in delivering services
AI systems, prompt architectures, and automation frameworks we've developed
Any work product for which payment has not been received in full
Our Brand
The Freeman Agency name, logo, and branding are our exclusive property. You may not use them without our written permission, except to identify us as your service provider.
Your Materials
You retain full ownership of all content, brand assets, accounts, and data you provide to us. You grant us a limited license to use your materials solely to perform the services you've hired us for.
Client Responsibilities
To allow us to perform our services effectively, you agree to:
Provide accurate and complete information about your business
Respond to requests for review and approval in a timely manner
Ensure you have the right to use any materials, images, or content you provide to us
Maintain access to accounts, platforms, and tools we need to perform the work
Review and approve deliverables within the timeframes specified in your agreement
Delays caused by your failure to meet these responsibilities may result in revised timelines and are not the fault of The Freeman Agency.
AI Services — Additional Terms
Our AI services (including AI chat agents, text agents, and AIOS implementation) involve building and configuring artificial intelligence systems on your behalf. By engaging these services, you acknowledge:
AI systems can produce unexpected outputs; we will train and test thoroughly but cannot guarantee 100% accuracy at all times
You are responsible for reviewing AI outputs and maintaining human oversight of AI-assisted communications
Ongoing maintenance and monitoring may be required and may be subject to additional fees
SMS-based services must comply with applicable regulations (TCPA). We build compliance in from the start, but you are ultimately responsible for ensuring your use of AI text agents complies with applicable law
We are not liable for business decisions made based on AI-generated recommendations or outputs
Confidentiality
Both parties agree to keep the other's confidential business information private and not disclose it to third parties without prior written consent, except as required by law. This includes business strategies, financial information, client lists, and proprietary systems.
This obligation survives the termination of any service engagement.
Limitation of Liability
To the fullest extent permitted by law:
The Freeman Agency is not liable for any indirect, incidental, special, or consequential damages arising from our services or your use of our website
Our total liability to you for any claim arising from a service engagement will not exceed the total fees paid to us in the three months preceding the claim
We are not responsible for the performance of third-party platforms, tools, or advertising networks (including Google, Meta, or SMS providers) that are outside our direct control
Warranty Disclaimer
Our website and services are provided "as is" and "as available." We make no warranties, express or implied, regarding the fitness of our services for a particular purpose, guaranteed outcomes, or uninterrupted service.
Digital marketing results — including search rankings, ad performance, and lead generation — depend on many factors outside our control. We do not guarantee specific results.
Termination
Either party may terminate a service engagement per the terms outlined in the applicable service agreement. Upon termination:
All fees owed through the termination date remain due
We will return your materials and data upon request
Provisions regarding intellectual property, confidentiality, and limitation of liability survive termination
Governing Law
These Terms & Conditions are governed by the laws of the State of California, without regard to conflict of law principles. Any disputes arising from these terms or our services shall be resolved in the courts of Los Angeles County, California.
Changes to These Terms
We may update these Terms & Conditions from time to time. When we do, we will update the "Last Updated" date at the top of this page. Your continued use of our website or services after any change constitutes your acceptance of the updated terms.
Contact Us
Questions about these terms? We're easy to reach.
The Freeman Agency
(626) 777-8047
California, USA